How To File A Claim

Step 1. Complete Purchaser's Information Form (Found in “File a claim”)
Step 2. Upload copies of your receipt(s), appraisal(s), certificate(s) and/or any other paperwork pertinent to your purchase. (i.e., Merchandise Inquiry Form if provided by the Shopping Host / Shopping Expert during your cruise vacation).

If you are unable to upload copies of your paperwork then…

Option 1. Scan and email to:

Option 2. Fax to: 786.276.0434

Option 3. Mail to:
Onboard Media
c/o Customer Relations Department
1691 Michigan Avenue, Suite 600
Miami Beach, Fl. 33139

Please ensure that your claim number is included on all paperwork provided.
What to Expect Once your claim initiation form is received, you will be contacted by a customer relations representative within 48 business hours.